Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS/ Discover), and by PayPal.


How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.

What exactly happens after ordering?

Shortly after submitting an order you will receive an e-mail with your order confirmation. Once your order ships, you will receive an e-mail with a tracking number.

Do I receive an invoice for my order?

Yes, you will receive an invoice shortly after your order ships and your payment is applied.

Does PREMIER Lab Supply ship to residential addresses?

No, PREMIER Lab Supply does not ship to residential addresses.

Whether you or another party will be exporting item(s) purchased from PREMIER outside the United States, such export must comply with all U.S. Export Laws and Regulations.  Diversion contrary to U.S. or international export laws is prohibited.  PREMIER is required to obtain additional information regarding compliance with U.S. export laws.


You can also reach out to us at [email protected]

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